We provide Customer Relationship Management, Technical Support, Sales and Back-office services as part of our outsourcing services.
Our teams are well experienced indesigning, deploying, managing and supporting a wide range of IT technologies for a variety of Business processes. The services range from Consulting, Integration to Support.
Our expertise in providing end-to-end solutions that lead to improved customer loyalty will be of great help to your business. If you are looking to have an excellent service and financial efficiency, we will do it for you.
Our suite of Support services includes end-to-end voice and data (web based interaction) and back office/ administrative functions.
We are committed to providing an excellent Support service and our statistics in parameters like SLA (service level agreement), ASA (average speed of answer), escalation process, and reporting are excellent.
The service includes features like:
- I line and II line Tech Support
- IT Help Desk
- Customer Service
- Web based Support
- Support via Telephone
Additionally we have wide ranging experience in activities like:
- Responding to Direct mail and E-Mail campaigns
- Developing business leads for your Sales people to build on
- Designing complete E-Mail campaigns
- Developing Call center based sales organizations etc
We go beyond simply managing a Call Center . Rather, we use our vast experience and the expertise garnered in the process to provide you with comprehensive services and are willing to share models from our prior commitments, so long as those are not competing companies to you.
|
